In a bid to promote efficient and effective service delivery as well as enhancing customer satisfaction in the public service, the Bureau of Public Service Reforms (BPSR) has emphasised the importance of synergy among Ministries, Departments and Agencies (MDAs) in the country.
The Director General BPSR, Mr Dasuki Ibrahim Arabi made the emphasis at the August edition of the Bureau's lunch-time seminar in Abuja, themed: "Customer as king: Roles of the Federal Competition and Consumer Protection Commission (FCCPC) in ensuring delivery and satisfaction of Nigerian Customers".
Arabi said that the need for synergy among government organisations stemmed from the understanding that challenges are effectively tackled together and innovation is born among like minds. He added that collaboration and partnership across MDAs had the potential to change the face of the public service for better service delivery.
“As the Bureau of Public Service Reforms we firmly believe in the power of collaboration and partnership among government agencies. Our commitment to interagency cooperation is rooted in the understanding that together we can tackle challenges more effectively and innovate for the greater good of our fellow citizens” He said.
He expressed that the theme for the August Edition struck at the core of the mission of public service as the customer is central in the quest for excellence in service delivery, saying that it was with this knowledge the BPSR called on the Federal Competition and Consumer Protection Commission (FCCPC) to shed light on the pivotal role that it played in ensuring delivery and satisfaction to the Nigerian customer.
He enjoined participants at the seminar to actively engage, ask questions and brainstorm practical solutions that can be implemented across the different agencies of government.
Also speaking at the seminar, the Executive Vice Chairman of FCCPC, Babatunde Irukera, noted that while more work needs to be done with regards to enforcing laws and strengthening institutions that protect customers, workers in the Public Service especially regulating agencies ought to provide excellent service delivery in their various offices as drivers of government policies and regulations.
He lamented the state of compliant resolution and overall company responsiveness to customers in Nigeria and went on to encouraged customers to always make their complaints to the FCCPC as it is the government agency with the mandate to protect and promote the interest and welfare of consumers.
The seminar had in attendance participants from various Ministries, Departments and Agencies.
Aliyu Umar Aliyu,
August 16th, 2023.