Director-General of the Bureau of Public Service Reform, (BPSR), Mr. Dasuki Arabi, on Tuesday, presented a silver plaque to the National Agency for Science and Engineering Infrastructures (NASENI), for its performance in public service delivery after undergoing a successful organizational self-assessment process.
Mr. Arabi while presenting the award, said the organization had fulfilled and met the necessary requirement in line with the self-assessment tool (SAT) adopted by the bureau, scoring NASENI 63.75% percent for its transparent operations and service delivery.
“Following the validation of assessment of NASENI by the bureau, NASENI performance was rated as consistently meeting expectations in all essential areas of responsibilities,” he said.
Mr. Arabi said the self-assessment was an opportunity for agencies to recognize their weaknesses and strength as it will help guide them in service delivery.
“As I said, the self-assessment tool is giving them the opportunity to see their weaknesses and see their strength. We have jointly assessed the agency, we have noticed lots of issues and problems that they need to address, we have guided them, we are going to provide a team of resource persons including our in house resource persons that will help them implement recommendations, and after six months we will come back to see how far they have gone. But, as I said NASENI is one of the points of success in public service delivery in Nigeria. We are happy with what we are seeing, and we are celebrating them" he said.
He however disclosed that the bureau had a target of assessing a hundred agencies but as a result of the novel pandemic their activity has been limited as they have only covered about twenty agencies. He said the assessment was a move to push for a revolution in public service delivery.
"The circular says every government agency, if not for the Pandemic we would have covered by our plan about 100 agencies by the end of June. But as government offices are opening, we are going to restart the program. So, before the end of the year, we hope to cover about 50 agencies".
“We want to see a revolution in public service delivery, and improvement in quality of public service delivery and in consonance with the open government partnership that Nigeria is committed to, open service delivery just as the charter says" he added.
However, the Executive Vice Chairman/CEO Mr. Khalil Sulayman, express his gratitude to the DG and his technical team for conducting the assessment and providing valuable recommendations to help NASENI fulfils its mandate.
Aliyu Umar
Head, Strategic Communications (BPSR)
21st March, 2024.

The Secretary to the Government of the Federation, SGF, Senator George Akume, has commended the development of a Monitoring and Evaluation (M&E) Framework for the National Strategy for Public Service Reforms, NSPSR; a brainchild of the Bureau of Public Service Reforms, BPSR.
The SGF made the commendation during his keynote address at a stakeholders’ workshop on “Strengthening the Capacity of Bureau of Public Service Reforms Focal Officers on Monitoring and Evaluation for Effective Delivery of the National Public Sector Strategy Initiatives.”
Represented by Mr. Simon Tyongu, a Director in the Office of the SGF, Akume said government has over the years introduced reform greeted with mixed feeling due to inadequate data and monitoring mechanism.
“Over the years, the Nigerian Government have introduced laudable reforms in the public service, but its implementation has come with mixed results.
“However, the development of NSPSR and Federal Civil Service Strategy Implementation Plan (FCSSIP) alongside the Monitoring and Evaluation Framework (M &E Framework) will guide the effective implementation of reform initiatives towards achieving the priority areas of the Renewed Hope Agenda of the present Administration.
“The development of the M & E Framework with key performance indicators, baseline values, unit of measurement, targets, means of verification and data collection and reporting protocols will enhance the effective tracking of the reforms and reforms focused strategies across the targeted MDAs for increased productivity and quality service delivery to citizens,” he stated.
The Director General of BPSR, Mr. Dasuki Ibrahim Arabi, appreciated the SGF and the federal government for supporting their Bureau, while urging participants to remain focused on the objective of the training.
“Much result has not been reported from years of implementation of the strategy by the MDAs due to inadequate data, poor documentation practice and absence of performance monitoring systems.

“The development has made reporting to progress made by MDAs in terms of reform delivery unsystematic, reactive, and unverifiable which can affect policy decisions, but with the M & E Framework, things will take a different dimension.
“I must commend the effort of the SGF for ensuring the Bureau’s programmes and activities succeed by giving it required attention. Finally, I urge participants to be attentive to achieve the expected outcome for the workshop.”
The training workshop is aimed at building and Strengthening the skills and competencies of Focal Officers across Ministries, Departments and Agencies of the Federal Government for increased productivity and quality service delivery to citizens.
Aliyu Umar A.
Head, Strategic Communications (BPSR)
23rd March, 2024.

In no distant future, cross river’s state civil service will soon become a model of efficient and quality service-delivery. Prince Omang Charles who’s a member of Cross River State House of Assembly and Chairman House Committee on Due Process and International Donor Support, stated this when he paid a courtesy visit to the Director General Bureau of Public Service Reforms, Mr. Dasuki Arabi.
He mentioned that he’s willing to partner development partners in order to harness and develop the rich Human Resources in the state civil service. Prince Omo, disclosed that he will personally sponsor a bill for the establishment of cross river state Bureau of Public Service Reforms to enable it play its critical role of implementing governance policies and key programs. He represents Bekwarra constituency at the state legislature.
Responding, Mr. Arabi, promised to facilitate the building of the state public service into a highly functional, professional, customer focused and results oriented institution.
Aliyu Umar Head, Strategic Communications (BPSR) 25th March, 2024.

The Federal Roads Maintenance Agency (FERMA), has bagged a prestigious award from the Bureau of Public Service Reforms (BPSR) for its remarkable performance in the recent Self-Assessment Test II conducted on Ministries, Departments, and Agencies (MDAs).
The award was presented today by the Director General, BPSR, Dr. Dasuki Ibrahim Arabi, FICD, in line with the Strategy for Public Service Reforms which is aimed at utilizing self-assessment tools to check performance and enhance accountability within MDAs.
Dr. Arabi emphasized the thoroughness of the assessment, stating, "The report is a deep analysis of the activities of FERMA that anybody who has an interest can easily assess it, we have asked Ninety-Nine (99) questions about International Best Practices, Performance Management, Strategic Planning, Human Resources, Development Management, and procurement processes”. Highlighting FERMA's satisfactory overall performance, Dr. Arabi encouraged the Agency to capitalize on strengths and address weaknesses identified in the BPSR Self-Assessment II survey.
He commended FERMA for its excellent performance in its procurement processes while expressing BPSR's readiness to collaborate with FERMA to fulfil its mandate effectively.
The Managing Director/CEO, Federal Roads Maintenance Agency (FERMA), Engr. Chukwuemeka Agbasi, Ph.D. DIC, FNSE, FNIHTE, in his response, expressed the Agency's commitment to leveraging the assessment report to amplify strengths and address weaknesses. Agbasi outlined strategic steps taken by FERMA to diversify funding sources, enhance operational efficiency, and maximize the road network in Nigeria.
Dr Agbasi acknowledged that the current road funding is ineffective. He, however, outlined the proactive steps the Agency has taken to explore alternative funding sources, including partnerships with local and international bodies, state-owned enterprises, and initiatives to maximise plant and machinery to generate funds.
Additionally, efforts are underway to Generate Revenue Internally through International Vehicle Transit Charge (IVTC), securing grants, and implementing Public-Private Partnerships with concessionaires. He emphasised FERMA’s international collaborations, citing existing Memorandum of Understanding (MOU) with South Africa Road Agency to benchmark and improve road quality while learning from Namibia’s exemplary road network.
In line with its vision to become a 21st-century Road Maintenance Agency, FERMA aims to identify necessary skill sets and enhance training capacity to ensure operational excellence and stakeholder satisfaction. He disclosed that the Agency regularly carries out stakeholder engagements to gather feedback and ensure road user satisfaction.
Dr. Abgasi disclosed that FERMA has an ongoing strategic plan aligned with the Agency’s mandate. He reiterated the Agency’s close collaboration with the Federal Ministry of Works to achieve shared goals. Additionally, he highlighted ongoing policies and programmes aimed at repositioning FERMA as a benchmark 21st Century Agency.
Maryam M. Sanusi (Mrs.) FNIPR
Director (Information/PR)
26th March, 2024

In a bid to promote efficient and effective service delivery as well as enhancing customer satisfaction in the public service, the Bureau of Public Service Reforms (BPSR) has emphasised the importance of synergy among Ministries, Departments and Agencies (MDAs) in the country.
The Director General BPSR, Mr Dasuki Ibrahim Arabi made the emphasis at the August edition of the Bureau's lunch-time seminar in Abuja, themed: "Customer as king: Roles of the Federal Competition and Consumer Protection Commission (FCCPC) in ensuring delivery and satisfaction of Nigerian Customers".
Arabi said that the need for synergy among government organisations stemmed from the understanding that challenges are effectively tackled together and innovation is born among like minds. He added that collaboration and partnership across MDAs had the potential to change the face of the public service for better service delivery.
“As the Bureau of Public Service Reforms we firmly believe in the power of collaboration and partnership among government agencies. Our commitment to interagency cooperation is rooted in the understanding that together we can tackle challenges more effectively and innovate for the greater good of our fellow citizens” He said.
He expressed that the theme for the August Edition struck at the core of the mission of public service as the customer is central in the quest for excellence in service delivery, saying that it was with this knowledge the BPSR called on the Federal Competition and Consumer Protection Commission (FCCPC) to shed light on the pivotal role that it played in ensuring delivery and satisfaction to the Nigerian customer.
He enjoined participants at the seminar to actively engage, ask questions and brainstorm practical solutions that can be implemented across the different agencies of government.
Also speaking at the seminar, the Executive Vice Chairman of FCCPC, Babatunde Irukera, noted that while more work needs to be done with regards to enforcing laws and strengthening institutions that protect customers, workers in the Public Service especially regulating agencies ought to provide excellent service delivery in their various offices as drivers of government policies and regulations.
He lamented the state of compliant resolution and overall company responsiveness to customers in Nigeria and went on to encouraged customers to always make their complaints to the FCCPC as it is the government agency with the mandate to protect and promote the interest and welfare of consumers.
The seminar had in attendance participants from various Ministries, Departments and Agencies.

Aliyu Umar Aliyu,
August 16th, 2023.